2-1-1 Community Resources & Elder Helpline

DISASTER Mission Statement

Provide uninterrupted 24-hour comprehensive Helpline and support services for individuals in our community seeking post-emergency crisis intervention assistance;
Offer information and referrals to disaster relief resources or health and human services in Orange, Seminole and Osceola counties;
Serve as a communications/information hub for local service providers by collecting and disseminating resource, recovery, and relocation information; and
Advocate for the needs of the community as identified by our consumers.

To ensure the safety and security of our agency staff and volunteers;
To provide information and referrals to clients based on their pre/post-emergency needs;
To provide supportive listening and/or crisis intervention assistance as indicated during the post-emergency period and during the pre-storm and storm phases in the event of a hurricane;
To resume day-to-day direct client services as quickly as possible;
To assist clients with their emergency needs that overlap with our services;
To advocate on behalf of the client population based upon their post-emergency needs;
To join with the local VOAD partners to coordinate services for affected populations.

Seeking out and disseminating current resource information to assist Central Florida community based organizations in their post-emergency relief efforts
Establishing off-site information and referral centers in affected areas to the extent financial and personnel resources are available.